Nothing Found
Get ticket catalog
Returns the Zayo trouble ticket catalog in the form of “ticketTypes” along with ticket descriptions and latest ticketType version.
Responses
200
Success
get/services/service-management/v1/ticket-catalog
Request samples
- curl
- JavaScript
- Node.js
curl -i -X GET \ https://api.zayo.com/services/service-management/v1/ticket-catalog
Response samples
- 200
application/json
"{ \"apiVersion\": \"v1\", \"data\": {\n \"ticketTypes\": [\n {\n \"ticketType\": \"Billing\",\n \"version\": \"1.0.0\",\n \"description\": \"Inquiries related to receivables due on billing accounts.\"\n },\n {\n \"ticketType\": \"Access Request\",\n \"version\": \"1.0.0\",\n \"description\": \"Request access into Zayo data centers and zColo facilities.\"\n },\n {\n \"ticketType\": \"Remote Hands\",\n \"version\": \"1.0.0\",\n \"description\": \"Support on tasks zColo can perform to be your hands and eyes regarding data center functions.\"\n },\n {\n \"ticketType\": \"Customer Service\",\n \"version\": \"1.0.0\",\n \"description\": \"Customer support on general questions, service inventory, network documents, service credits and disputes.\"\n },\n {\n \"ticketType\": \"Technical Support\",\n \"version\": \"1.0.0\",\n \"description\": \"Trouble ticket creation, escalate service repair issues, and RFO requests.\"\n } ] }}"